Refund and Returns Policy

We want every order to arrive in good condition. If something goes wrong, here is how we put it right.

Damaged or defective products

If a product arrives damaged or defective, contact us within 15 days of receiving your order at [email protected]. Include your order number and a short description of the problem, and we will send you instructions for returning the product.

Whether a return is accepted is decided at our discretion, based on whether the issue was within our control.

Refunds and store credit

Once we have received and inspected the product and confirmed the problem, we will issue a store credit or a refund for the product, plus the cost of return shipping.

• Products must be returned undamaged and in their original packaging.
• We cannot refund products that have been used, or damaged after delivery.
• Original shipping costs are non-refundable.
• Refunds can take up to 10 business days to appear on your card or bank account. Store credit can be issued as soon as a return is confirmed.

Cancelling or changing an order

You can cancel or change an order as long as the package has not left our building. Some orders leave within an hour, others take more than a day, so contact us as soon as possible at [email protected].

Your legal rights

Nothing in this policy affects your rights under the law.